Frequently Asked Questions
Everything you need to know about our weekend packages, pickups, and WhatsApp booking process.
1. General
What is ALEYONA Experiences?
ALEYONA Experiences (ಅಲೆಯೋಣ — 'Let's Wander') is a Bengaluru-based travel discovery platform crafting curated weekend escapes, Western Ghats treks, and heritage journeys across Karnataka and South India.
Where is ALEYONA located?
We are headquartered in Bengaluru, Karnataka. All our scheduled weekend trip batches depart from major Bengaluru hubs.
2. Packages & Pricing
What is included in a weekend package?
Most weekend packages include round-trip AC bus/tempo traveler transport from Bengaluru, 1 night homestay/resort accommodation, 2 breakfasts & 1 dinner, estate walk permissions, and experienced trip captain support.
How do I get the exact price for a trip package?
Package pricing is communicated directly on WhatsApp based on your requested batch dates, room sharing preferences (Double/Triple), and specific group requirements.
3. Booking Process
How do I book a trip on Version 1?
Version 1 operates via direct WhatsApp enquiry. Click 'Get Price on WhatsApp' on any package to receive available batch dates, seat availability, and pricing details from our team.
Is there an online payment gateway or account login?
No. Version 1 does not use automated online payment gateways or customer logins. All booking discussions and payment verifications are handled personally via WhatsApp.
4. Payments & Transparency
How are payments processed?
Once you confirm your travel dates on WhatsApp, our team shares official bank transfer / UPI payment details. Receipts and trip passes are issued directly over WhatsApp.
Are there any hidden costs?
No. All inclusions and exclusions (such as specific meal preferences or optional entry tickets) are clearly stated before you confirm your booking.
5. Travel Logistics & Pickups
Where are the pickup points in Bengaluru?
Standard pickups occur on Friday night at major hubs: Silk Board, Koramangala, Indiranagar, Domlur, and Goraguntepalya.
Are solo travelers welcome?
Yes! A large portion of our weekend travelers join solo. We provide comfortable gender-segregated homestay room sharing and a warm group atmosphere.
6. Cancellations & Date Changes
What is the cancellation policy?
Cancellations made 7+ days prior to departure receive a 90% refund or 100% future trip voucher. Cancellations 3-6 days before departure receive a 50% refund. Read our full Cancellation Policy page for details.
What happens if weather conditions cause trip cancellations?
In cases of extreme weather or road closures, alternative safe routes or 100% credit vouchers for future dates are provided.
Still have a specific question?
Our trip desk is available on WhatsApp to help with custom queries, room sharing preferences, and pickup schedules.
Ask Travel Captain on WhatsApp